Privatization has permanently changed the way Utilities do business. The resulting increase in competition is driving customer demand for better services and lower prices. Energy companies and utilities are turning to BPM for rapidly deployable, cost effective applications to manage key business processes and improve profit margins..

"After years of financial challenges and cost-reduction management focus, emphasis on business process improvement and innovation is increasing utilities' appetite for emerging technology."

Appian BPM delivers results
Appian's process management suite enables power marketers, distribution organizations, pipeline owners, and transmission companies to track and manage key value chain relationships in real time:

• Interact with suppliers and contractors in an online, collaborative environment
• Access enterprise data and services using a portal framework
• Monitor, manage, and continuously improve internal business activities
• Facilitate maintenance and repair operations with integrated support for wireless and voice access
• Provide process management to customer inquiries linking data from internal systems to correspondence

Gartner Report: Standardization and BPM/Process-Oriented Technologies Are the Highest Priority for U.S Utilities.

Featured Customer Story Read how Appian helped a major east coast utility solve a critical energy procurement problem. The results included reduced time and cost, ensured compliance, and improved KPI metrics visibility through real-time reporting.